Food Protection Manager Certification
Crisis management: practice questions
Our Food Protection Manager bank has 5 questions on this topic. Here are 3 of them with answers; the full mock exam draws from every topic, like the real one.
Question 1
What should be done during a power outage?
- Serve all food quickly
- Open coolers often to check
- Keep cooking normally
- Monitor temperatures, keep refrigerators closed, and close if TCS food can't be kept safe
Show the answer
D. Monitor temperatures, keep refrigerators closed, and close if TCS food can't be kept safe — Discard food held in the danger zone too long.
Question 2
What does the 'A' in FDA's ALERT food defense program stand for?
- Ask customers for ID
- Audit employee schedules
- Always cook food to 165 °F to destroy any contaminants
- Assure that food comes from safe, reliable sources
Show the answer
D. Assure that food comes from safe, reliable sources — ALERT: Assure, Look, Employees, Reports, Threat.
Question 3
What should a manager do if a customer reports getting sick after eating?
- Throw away all food without notes
- Ignore it
- Take the complaint seriously, record details, and contact the regulatory authority if required
- Offer a coupon only
Show the answer
C. Take the complaint seriously, record details, and contact the regulatory authority if required — Keep samples of suspected food if possible.