semplr.

Exams · Certifications · Licensing

CompTIA A+ Core 2 — Practice Exam

3.0 Software Troubleshooting: practice questions

Our CompTIA A+ Core 2 bank has 64 questions on this topic. Here are 5 of them with answers; the full mock exam draws from every topic, like the real one.

Start the free mock exam

Question 1

A user installed an app from a website instead of the official app store. Which security concern does this raise most?

  1. The app may be malicious or tampered
  2. The app cannot use the internet
  3. The app will always run faster than store apps
  4. The app cannot access storage
Show the answer

A. The app may be malicious or tampered — Apps from unofficial sources bypass store review and may contain malware.

Question 2

A domain user waits several minutes at 'Preparing Windows' each sign-in. The user's roaming profile is 30 GB. What would help most?

  1. Disable the user's account lockout policy at sign-in
  2. Turn off the Windows firewall
  3. Increase the screen saver timeout
  4. Use folder redirection to shrink the roaming profile
Show the answer

D. Use folder redirection to shrink the roaming profile — Large roaming profiles are copied at each sign-in; redirecting folders to the server reduces load time.

Question 3

A browser that used to be fast is now very slow and the CPU spikes when it is open. What is a likely cause?

  1. A dead CMOS battery
  2. An NTFS permission issue on the profile folder
  3. A malicious or resource-heavy extension
  4. A wrong subnet mask
Show the answer

C. A malicious or resource-heavy extension — Degraded browser performance often comes from extensions, including cryptomining scripts; test with extensions disabled.

Question 4

A technician needs to start Windows with only basic drivers and services to troubleshoot a problem. Which mode does this?

  1. Safe Mode
  2. Fast startup
  3. Airplane mode
  4. Hibernate
Show the answer

A. Safe Mode — Safe Mode loads a minimal set of drivers and services.

Question 5

A user's Windows profile appears corrupted: a temporary profile loads at each sign-in. What is a common fix?

  1. Rebuild the search index and reinstall printers
  2. Reinstall all printer drivers
  3. Disable the user's account
  4. Create a new profile and copy the user's data
Show the answer

D. Create a new profile and copy the user's data — Corrupted profiles are commonly fixed by creating a fresh profile and migrating data.

More CompTIA A+ Core 2 topics