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Responsible Beverage Service (Alcohol Server) Certification

Intervention and refusing service: practice questions

Our Responsible Beverage Service bank has 25 questions on this topic. Here are 3 of them with answers; the full mock exam draws from every topic, like the real one.

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Question 1

What is a house policy on intoxication?

  1. A secret rule known only to the owner and managers
  2. A rule written by the guests
  3. A written rule the venue posts and enforces
  4. A list of drink prices
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C. A written rule the venue posts and enforces — AGCO advises venues to develop, post and enforce a house policy on intoxication.

Question 2

Before an intoxicated guest leaves, what should staff encourage?

  1. A safe ride to their next destination
  2. Driving slowly with the windows down and the radio off
  3. Waiting ten minutes, then driving
  4. Walking home alone on a busy road
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A. A safe ride to their next destination — Policies should encourage intoxicated guests to travel home safely and all guests to have a safe ride.

Question 3

Which is a good reason to refuse service?

  1. The guest orders a second drink
  2. The guest asks about prices
  3. The guest becomes belligerent
  4. The guest pays by card
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C. The guest becomes belligerent — Reasons to refuse include invalid ID, belligerence, obvious intoxication, orders outside legal hours, and any doubt about these.

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