semplr.

Exams · Certifications · Licensing

Taxi and Rideshare Driver — Knowledge Practice

Accessibility and the ADA: practice questions

Our Taxi & Rideshare bank has 11 questions on this topic. Here are 5 of them with answers; the full mock exam draws from every topic, like the real one.

Start the free mock exam

Question 1

Under the ADA, what is a service animal?

  1. Any pet the passenger owns
  2. Any animal that provides comfort or emotional support to a person with anxiety or depression
  3. A dog individually trained to do work or perform tasks for a person with a disability
  4. Only guide dogs for blind people
Show the answer

C. A dog individually trained to do work or perform tasks for a person with a disability — Emotional support animals are not service animals under the ADA.

Question 2

When can a service animal be excluded from a vehicle?

  1. Never, under any circumstances
  2. When it is out of control and the handler does not control it, or it is not housebroken
  3. When the driver has a documented allergy or the dog is larger than the back seat allows
  4. When the driver dislikes dogs
Show the answer

B. When it is out of control and the handler does not control it, or it is not housebroken — These are the narrow ADA exceptions.

Question 3

What should you do if a passenger needs extra time to get in and out of the vehicle?

  1. Charge a waiting fee
  2. Be patient and allow the time needed
  3. Honk to hurry them
  4. Leave if it takes more than a minute
Show the answer

B. Be patient and allow the time needed — Respect and patience are part of good service.

Question 4

What may you ask a passenger whose disability is not obvious, to confirm a dog is a service animal?

  1. Whether the dog is required because of a disability, and what task it has been trained to perform
  2. To see the dog's service animal certification card or registration from a recognised agency
  3. To see the dog's service animal certification card or registration from a recognised national agency
  4. To demonstrate the task
Show the answer

A. Whether the dog is required because of a disability, and what task it has been trained to perform — You may not ask about the disability itself.

Question 5

What should you do if you see a passenger with a white cane waiting at a pickup point?

  1. Announce your arrival clearly and identify yourself and the vehicle
  2. Wait silently in the car
  3. Text them the car's plate number only
  4. Honk twice from the car so they know you've arrived and can walk over
Show the answer

A. Announce your arrival clearly and identify yourself and the vehicle — Visually impaired riders can't see your car.

More Taxi & Rideshare topics