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Taxi and Rideshare Driver — Knowledge Practice

Customer service: practice questions

Our Taxi & Rideshare bank has 15 questions on this topic. Here are 5 of them with answers; the full mock exam draws from every topic, like the real one.

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Question 1

What should you do when a passenger wants to talk about politics or religion and you disagree?

  1. Stop the car and leave them
  2. Share your views honestly so the passenger knows where you stand on it
  3. Ask them to get out at the next corner
  4. Stay polite and neutral, and steer the conversation away if needed
Show the answer

D. Stay polite and neutral, and steer the conversation away if needed — Professional behaviour is expected.

Question 2

What is 'long-hauling'?

  1. Driving long distances outside the city limits for a fixed fare
  2. Carrying heavy luggage
  3. Driving long distances outside the city for a fixed fare
  4. Taking a longer route than necessary to increase the fare
Show the answer

D. Taking a longer route than necessary to increase the fare — It is a common complaint and is prohibited.

Question 3

How should you handle a passenger's luggage?

  1. Charge an extra fee to touch it
  2. Let them load it themselves to avoid liability
  3. Offer help loading and unloading it safely
  4. Leave it on the curb
Show the answer

C. Offer help loading and unloading it safely — Use proper lifting technique.

Question 4

What should you do if you need to cancel a booked trip?

  1. Keep the trip and drive elsewhere
  2. Call the passenger to cancel for you
  3. Cancel as early as possible through the app or dispatch so the passenger can get another ride
  4. Leave the trip open in the app and let it expire on its own after the passenger's waiting time
Show the answer

C. Cancel as early as possible through the app or dispatch so the passenger can get another ride — No-shows hurt passengers and ratings.

Question 5

What should you do if a passenger smokes in your vehicle where it is prohibited?

  1. Let them smoke if they open the window and finish before the end of the trip
  2. Charge them a smoking fee
  3. Politely ask them to stop, and end the trip safely if they refuse
  4. Throw them out while moving
Show the answer

C. Politely ask them to stop, and end the trip safely if they refuse — Most cities ban smoking in taxis.

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