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Property and Casualty Insurance Producer Exam

Claims (CA): practice questions

Our Property & Casualty Insurance bank has 16 questions on this topic. Here are 5 of them with answers; the full mock exam draws from every topic, like the real one.

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Question 1 · California

A California claimant's communication that reasonably suggests a response is expected must be answered within:

  1. 15 calendar days
  2. 5 calendar days
  3. 21 calendar days
  4. 30 calendar days
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A. 15 calendar days — 10 CCR 2695.5(b): every licensee must furnish a complete response within 15 calendar days after receipt.

Question 2 · California

After a California state-of-emergency loss, additional living expense coverage lasts at least:

  1. 24 months, with extensions up to 36 months for delays
  2. 12 months, with no extension available for any reason
  3. 6 months
  4. Until the policy renews
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A. 24 months, with extensions up to 36 months for delays — Cal. Ins. Code 2060(b)(1): ALE for a state-of-emergency loss is no less than 24 months, extendable up to 12 more months (36 total) for delays beyond the insured's control.

Question 3 · California

Once a California insurer accepts a claim, it must pay within:

  1. 10 calendar days
  2. 40 calendar days
  3. 60 calendar days
  4. 30 calendar days
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D. 30 calendar days — 10 CCR 2695.7(h): upon acceptance, immediately but no more than 30 calendar days later, tender payment.

Question 4 · California

When a California property claim is adjusted for betterment, depreciation or salvage, the insurer must:

  1. Apply a flat 20 percent reduction to every claim with older items
  2. Get the commissioner's approval first
  3. Keep the itemized justification, by dollar amount, in the claim file
  4. Explain it only orally
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C. Keep the itemized justification, by dollar amount, in the claim file — 10 CCR 2695.9(f): all justification for the adjustment shall be in the claim file, discernable, measurable, itemized and specified as to dollar amount.

Question 5 · California

Under California's Fair Claims Settlement Practices Regulations, an insurer must acknowledge a notice of claim within:

  1. 15 calendar days
  2. 5 business days
  3. 30 calendar days
  4. 40 calendar days
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A. 15 calendar days — 10 CCR 2695.5(e)(1): upon notice of claim, immediately but no more than 15 calendar days later, acknowledge receipt (unless payment is made).

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