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Certified Nursing Assistant (CNA) — Written Exam

Communication: practice questions

Our CNA bank has 15 questions on this topic. Here are 5 of them with answers; the full mock exam draws from every topic, like the real one.

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Question 1

How should you communicate with a resident who has dementia?

  1. Argue to correct them
  2. Talk to them like a child
  3. Use complex explanations
  4. Use simple words, short sentences, a calm voice and one question at a time
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D. Use simple words, short sentences, a calm voice and one question at a time — Approach from the front and identify yourself.

Question 2

Which is an example of subjective information?

  1. The resident's pulse is 88
  2. The resident's skin is red
  3. The resident says they have a headache
  4. The resident's urine is dark and has an odour
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C. The resident says they have a headache — Report subjective complaints in the resident's words.

Question 3

What is the best way to handle an angry resident?

  1. Leave them alone permanently and ask another CNA to take over
  2. Stay calm, listen, don't argue, and report the situation
  3. Threaten them
  4. Argue back
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B. Stay calm, listen, don't argue, and report the situation — Look for the cause of the anger.

Question 4

What does the military time 1900 mean?

  1. 7:00 p.m.
  2. 9:00 a.m.
  3. 9:00 p.m.
  4. 7:00 a.m.
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A. 7:00 p.m. — Subtract 12 from hours after 1200.

Question 5

How should you approach a resident with impaired vision?

  1. Touch them without speaking
  2. Speak loudly
  3. Say who you are as you enter and tell them what you're doing
  4. Move their belongings to tidy up and tell them about it afterwards
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C. Say who you are as you enter and tell them what you're doing — Keep furniture and belongings in the same place.

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