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SIA Door Supervisor Licence (Level 2 Award exams)

Post-incident management: practice questions

Our SIA Door Supervisor bank has 6 questions on this topic. Here are 3 of them with answers; the full mock exam draws from every topic, like the real one.

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Question 1

Why is it important to access support after a serious incident?

  1. To reduce the risk of long-term stress or trauma
  2. To avoid writing a report
  3. To get compensation from the SIA
  4. To be excused from future shifts and paid compensation by the SIA
Show the answer

A. To reduce the risk of long-term stress or trauma — Early support helps people cope and reduces the risk of problems such as post-traumatic stress.

Question 2

What is a benefit of reflecting on an incident afterwards?

  1. Learning what went well and what could be done better
  2. Finding out who was to blame so they can be disciplined
  3. Avoiding the need for training
  4. Making the report shorter
Show the answer

A. Learning what went well and what could be done better — Reflection helps you and your team improve how you handle similar situations.

Question 3

Why should door supervisors share learning from incidents with their employer?

  1. So procedures and practice can be improved for everyone
  2. So customers can be blamed
  3. So they can claim overtime
  4. So the incident can be kept secret
Show the answer

A. So procedures and practice can be improved for everyone — Raising issues and sharing good practice helps prevent repeat incidents and keeps staff safer.

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