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SIA Door Supervisor Licence (Level 2 Award exams)

Record keeping: practice questions

Our SIA Door Supervisor bank has 14 questions on this topic. Here are 5 of them with answers; the full mock exam draws from every topic, like the real one.

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Question 1

What is a 'section 9 statement'?

  1. A form for reporting accidents to the HSE
  2. A signed written statement that can be used as evidence
  3. A notice refusing a customer entry
  4. A notice to the SIA reporting that a licence holder has been charged
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B. A signed written statement that can be used as evidence — Under section 9 of the Criminal Justice Act 1967, a signed written statement can be admitted as evidence in place of oral evidence, subject to conditions.

Question 2

When should an incident be written up?

  1. At the end of the week
  2. Only after talking it over with colleagues
  3. As soon as possible after it happens
  4. Only if the police ask for it
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C. As soon as possible after it happens — Notes made close to the event are more accurate and carry more weight as evidence.

Question 3

What should an incident report contain?

  1. Your opinions about the customer's character and what they are likely to do next
  2. Facts: who, what, when, where, how, and the action taken
  3. Only the outcome, not the events
  4. Guesses about what might have happened
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B. Facts: who, what, when, where, how, and the action taken — Reports should be factual and specific. Opinions and guesses weaken a record's value as evidence.

Question 4

You are called to give evidence in court about an incident. What should you do?

  1. Refuse to answer questions from the defence
  2. Guess an answer to avoid looking unsure
  3. Change your story to match what your colleagues have said in their statements
  4. Answer honestly and say if you can't remember
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D. Answer honestly and say if you can't remember — Witnesses must tell the truth. It is fine to say you do not know. You may ask to refer to notes made at the time.

Question 5

In the ADVOKATE checklist for describing what a witness saw, what does the 'A' at the start stand for?

  1. Address of the witness
  2. Action the witness took immediately after seeing the incident
  3. Amount of time the person was under observation
  4. Age of the suspect
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C. Amount of time the person was under observation — ADVOKATE: Amount of time, Distance, Visibility, Obstruction, Known or seen before, Any reason to remember, Time lapse, Error or discrepancy.

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