semplr.

Exams · Certifications · Licensing

SIA Door Supervisor Licence (Level 2 Award exams)

Preventing conflict: practice questions

Our SIA Door Supervisor bank has 24 questions on this topic. Here are 5 of them with answers; the full mock exam draws from every topic, like the real one.

Start the free mock exam

Question 1

When adrenaline floods the body in a threatening situation, which effect is common?

  1. Feeling sleepy
  2. Slower heart rate
  3. Tunnel vision and loss of fine motor skills
  4. Sharper hearing and steadier hands for precise tasks
Show the answer

C. Tunnel vision and loss of fine motor skills — The fight-or-flight response narrows vision, raises heart rate, and makes fine tasks harder.

Question 2

Which of these is a common trigger for an angry reaction?

  1. Being given a clear reason for a decision about them
  2. Feeling that you have been treated unfairly
  3. Being greeted politely
  4. Being offered a choice
Show the answer

B. Feeling that you have been treated unfairly — Perceived unfairness, disrespect and frustration are common triggers.

Question 3

A person suddenly goes quiet, looks around them, and drops their shoulder. What may this mean?

  1. They are about to apologise
  2. They have calmed down completely
  3. They want to make a complaint
  4. They may be about to attack
Show the answer

D. They may be about to attack — Sudden silence, checking for witnesses or escape routes, and a change in stance can come just before an attack.

Question 4

Which of these helps prevent conflict at the door?

  1. Ignoring customers' questions
  2. Explaining decisions politely and clearly
  3. Using sarcasm to show authority
  4. Making quick decisions without giving any reasons
Show the answer

B. Explaining decisions politely and clearly — Clear, respectful explanations reduce frustration and argument.

Question 5

Which of these increases the risk of violence?

  1. A person who is drunk and feels humiliated in front of friends
  2. A customer showing ID
  3. A group of regulars leaving quietly together at the end of the night
  4. A calm person asking a question
Show the answer

A. A person who is drunk and feels humiliated in front of friends — Alcohol, drugs, embarrassment and feeling unfairly treated are common triggers.

More SIA Door Supervisor topics