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SIA Door Supervisor Licence (Level 2 Award exams)

Queues and crowds: practice questions

Our SIA Door Supervisor bank has 12 questions on this topic. Here are 4 of them with answers; the full mock exam draws from every topic, like the real one.

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Question 1

Why are dispersal plans used at closing time?

  1. To stop taxis arriving
  2. To make people leave by one exit at once
  3. To keep customers inside longer so they buy more drinks
  4. To move people away calmly and reduce disorder and noise
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D. To move people away calmly and reduce disorder and noise — Staggered closing, quieter music, brighter lights and polite reminders help people leave safely and quietly.

Question 2

Why might certain areas in a venue have their own capacity limits?

  1. Because the SIA sets a capacity limit for each room in every venue
  2. So staff can rest there
  3. To make those areas more profitable
  4. To prevent overcrowding in smaller spaces
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D. To prevent overcrowding in smaller spaces — Specific areas may have their own limits for fire safety and structural reasons.

Question 3

Why is queue control important at a venue?

  1. It makes the venue look more popular
  2. It makes the venue look busier and more popular to passers-by
  3. It keeps people safe and orderly and helps checks
  4. It is required only for VIP guests
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C. It keeps people safe and orderly and helps checks — Good queue control reduces crushing, conflict and disorder, and lets staff spot problems early.

Question 4

Why is communicating with people in a queue important?

  1. It means searches can be skipped
  2. It lets staff sell drinks to the queue
  3. It persuades people to leave the queue and go elsewhere
  4. Keeping people informed reduces frustration
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D. Keeping people informed reduces frustration — Telling people about wait times, entry rules and ID needs prevents frustration and arguments.

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